The City of Cape Town’s Customer Relations Office is bringing its customer relations team to residents to assist with a wide range of municipal enquiries and service requests. In the week of 11-15 March 2019 the mobile office will be visiting Macassar, Fisantekraal, Brooklyn, Retreat and Westlake. Read more below:

The City’s Mobile Office initiative has been running for the past 11 months and focuses on areas where communities are far from municipal facilities such as cash offices, housing offices, subcouncil offices or FreeCall lines.

‘The mobile office is an additional channel for the residents to engage with the City. Residents now have an opportunity to approach the customer relations team in person with their account or to make general enquiries about rates, sewage, electricity, water or other municipal matters. The City aims to have a mobile office in at least one area per day,’ said the City’s Mayoral Committee Member for Corporate Services, Councillor Sharon Cottle.

The Mobile Office team are able to log queries and service requests electronically and provide the customer with a reference number for their record. The reference number will also make it easy for resident to follow up on their service request.

These Mobile Office sessions are held at an easily accessible community facility. The schedule for the week of 11-15 March 2019 is as follows:

11 March: Burg Street, Macassar from 9:30 to 12:30

12 March: Peter Mokaba Street, Fisantekraal from 9:30 to 13:30

13 March: Albow Gardens Clinic, Koeberg Road, Albow Gardens from 9:30 to 12:30

14 March: Retreat Civic Centre, Towing Road, Retreat from 9:30 to 13:30

15 March: Westlake Clinic, Westlake from 9:30 to 12:00

Future area visits will be communicated timeously.

Source: City Of Cape Town