Pretoria: Public Service and Administration Minister Inkosi Mzamo Buthelezi will lead the launch of the Batho Pele artificial intelligence (AI) Chatbot, a new digital tool aimed at giving public servants instant access to public service policy updates, circulars, legislation, and other important information.
According to South African Government News Agency, Friday's launch of the chatbot is the brainchild of a public-private partnership between the Department of Public Service and Administration (DPSA), Meta, and Juicetel. The DPSA stated that the initiative represents a solid step forward in the government's efforts to modernise public service delivery through the innovative use of technology.
"The Chatbot is able to process information and respond in nine South African official languages, and will support public servants, particularly those in Corporate Services and management roles, in reducing the time spent searching for policy updates and circulars," the department said in a statement.
