The recruitment process will be made possible through a R4 million injection to improve services at the City’s busiest DLTCs.

The City of Cape Town’s Traffic Service plans to increase its administrative staffing complement at some of its busier Driving License Testing Centres (DLTCs).

There are 18 centres around the metropole that administer learner and driving license applications, as well as replacement and renewal of documentation and payment of fines, amongst others.

R4 million has been set aside to appoint more clerks at Gallows Hill, Joe Gqabi, Milnerton, Durbanville, Brackenfell and Hillstar. Any further appointments will be allocated on a priority basis at other DLTCs.

‘Long waiting times at our Driving License Testing Centres is a common complaint. To some extent, the delays are beyond our control, as the Natis system which we use to process transactions is a national system, as are the eye testing machines that form part of the licensing applications. We have in the past highlighted these issues, including the continued delays in the issuing of driving license cards, which is also a national competency.

‘However, we acknowledge that we do need to increase our staffing levels to fast-track service delivery, and so we will start the process of appointing additional cashiers and clerks in the coming months to help improve the customer experience,’ said the City’s Mayoral Committee Member for Safety and Security, Alderman JP Smith.

Other measures that have been introduced at some of the major DLTCs include queue management systems, improved signage and weekly activity reports to measure staff performance against pre-determined service delivery standards.

Source: City Of Cape Town