The City of Cape Town’s Human Settlements Call Centre attends to more than 19 000 calls per year, which equates to 75 calls per day. It includes assisting residents with affordable housing rental enquiries and relief as well as helping with applications for housing opportunities. Today, 5 April 2022, the Portfolio Committee Chairperson for Human Settlements, Councillor Albert Anda Ntsodo and the Portfolio Committee members conducted an oversight visit to the Call Centre, thanked officials for their hard work and looked at areas where improvements to the service could be made.

The City’s Human Settlements’ Call Centre logs service requests for tenant’s repair enquiries, assists with applications for Council-owned rental properties and Breaking New Ground affordable housing opportunities, social housing opportunities as well as with registering on the City’s Housing Needs Register, among others.

‘We tip our hats to the City’s call centre staff who play a vital role in assisting residents with their public housing matters. On a daily basis, the officials go beyond their call of duty to ensure residents have the correct information. We thank the officials for their sterling work as we continue to serve the most vulnerable residents in our communities. Good customer service is more important than ever, especially since the Covid-19 crisis over the past two years,’ said Councillor Malusi Booi, Mayoral Committee Member for Human Settlements.

‘The Human Settlements Call Centre officials play a key role in keeping our residents informed and ensuring the most vulnerable residents receive assistance. There is always room for improvement and the City is working hard to see how its services and customer interactions can be enhanced. We thank the officials for their hard work and for always going the extra mile,’ said Councillor Albert Anda Ntsodo.

Source: City Of Cape Town