Members of the public are advised that the City of Cape Town’s billing and notification system (SAP) will be offline for necessary software updates from 06:30 to 17:00 tomorrow Friday 20 December 2019. This will affect all SAP eServices such as online municipal account enquiries, applications for rates rebates and indigent benefits, applications for debt payment arrangements and service requests (C3 notifications) among others.

As the City’s e-Services will not be available, it will have an impact on online transactions and on the submission of development applications. Conveyancing attorneys will also not be able to process the online rates clearance certificates.

The City sincerely apologises for any inconvenience but the software update is required.

There will be some services that the City will be offering manually at its customer care walk-in offices that are normally open on a weekend. Customers will be able to make payments and they will also be able to be reconnected if acceptable payment has been made. It is important that they please bring their municipal invoice to avoid delays.

The City’s Motor Vehicle Renewal offices that are open over the weekend will be open as normal as they work on the Natis system and not on SAP.

For any water or electricity emergencies during this period, please contact the Call Centre on 0860 103 089 and choose option 2 or 3.

The following e-Services will not be available:

e-Billing

Careers

Informal trader bay applications

Land use and building plan applications (DAMS)

Motor vehicle licence renewals

Municipal accounts

Pet registration

Report a fault or request a service

Supplier self-service

Identity documents uploads

Company registration documents

Tax clearance certificates

Bank statements

Affidavit uploads will not be possible

Conveyancing

Source: City Of Cape Town